Terms & Conditions

Welcome to Kwinashe. These Terms & Conditions ("Terms") govern your access to and use of our website, services, and products. By purchasing from or accessing Kwinashe, you agree to be bound by these Terms. Please read them carefully before using our services.

1. Eligibility

  • You must be 18 years or older to make a purchase on Kwinashe.
  • By using our website, you represent that you have the legal capacity to enter into a binding agreement.

2. Product Information & Authenticity

  • At Kwinashe, we guarantee that all jewelry and diamonds are authentic, ethically sourced, and accurately described.
  • Product images are for illustrative purposes only; slight variations in color, size, or texture may occur due to screen settings or natural gemstone characteristics.
  • Certificates (e.g., GIA/IGI/HRD) are provided where applicable and must be retained as part of the product.

3. Pricing & Payments

  • All prices are displayed in USD/EUR (or as applicable for your region) and are exclusive of local taxes, customs duties, and shipping fees unless stated otherwise.
  • Kwinashe reserves the right to update prices without prior notice. Orders confirmed before such changes will not be affected.
  • Payments are processed through secure, encrypted gateways. We do not store or have access to your full payment details.

4. Orders & Acceptance

  • Your order constitutes an offer to purchase products. We reserve the right to accept or decline your order at our discretion.
  • Order confirmation will be sent via email once payment is successfully processed.
  • In rare cases of incorrect pricing, inventory errors, or quality concerns, Kwinashe may cancel the order and issue a full refund.

5. Shipping & Delivery

  • We deliver worldwide through trusted logistics partners. Shipping times may vary based on destination and customs clearance.
  • Customers are responsible for customs duties, taxes, and import regulations in their country.
  • Risk of loss passes to you once the product is handed to the carrier. However, we take utmost care in secure packaging and insured shipping.

6. Returns & Refunds

  • Kwinashe follows a strict no-return policy, except in cases where the wrong product is delivered.
  • To initiate a return, customers must share images/videos of the parcel for verification. Once approved by our admin team, the return will be accepted.
  • Full details can be found in our Return & Refund Policy.

7. Intellectual Property

  • All content on this website, including designs, images, logos, text, and product descriptions, are the exclusive property of Kwinashe and protected by intellectual property laws.
  • You may not copy, reproduce, or use our content for commercial purposes without prior written consent.

8. Limitation of Liability

  • Kwinashe shall not be liable for indirect, incidental, or consequential damages arising from use of our products or website.
  • While we ensure quality and authenticity, we are not liable for damages caused by misuse, negligence, or third-party alterations.

9. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of Surat, Gujarat, India, without affecting your rights under consumer protection laws in your country.

10. Amendments

Kwinashe reserves the right to update or modify these Terms at any time. Continued use of our services signifies acceptance of the revised Terms. We recommend reviewing this page periodically for any updates.

11. Contact Information

For questions, clarifications, or support, please contact us at:

Kwinashe
📍 306, New DTC-A, Above Reliance Mart, Near Bhavani Mandir, Mahidharpura
📧 Email: info@kwinashe.com
📞 Phone: 9909323235

12. Ownership & Copyright

Kwinashe owns and operates the Kwinashe.com website. Unless otherwise stated, all content on this website is the property of Kwinashe, including logos, texts, graphics, icons, photos, products, audios, videos, and software.

13. Use of Website and License

Kwinashe.com website and content are considered solely for personal and non-commercial use by visitors and shoppers. Any use of the Kwinashe website, its content, or collectively, its Services for purposes other than personal and non-commercial is prohibited. You undertake not to publish, modify, distribute, transmit, create, or reproduce works based on Kwinashe material or to commercially exploit it. You may, however, download, electronically copy, and print any of the Kwinashe.com website's content for your personal, non-commercial use only.

14. Usage Eligibility

If you are under the age of 18, you may use Kwinashe.com only with the participation of a parent or legal guardian. Kwinashe maintains the right, at its sole discretion, to terminate accounts, refuse service, remove or edit content, or cancel orders. You may not utilize Kwinashe service or website if you do not qualify. Furthermore, you are not permitted to trade, sell, or otherwise transfer your Kwinashe.com account to another party.

15. Your Account and Registration

If you access or use the Kwinashe.com website, you are responsible for keeping your account confidential and restricting access to your device. You agree to accept responsibility for any activities under your account or password. You also promise to give accurate, up-to-date, and complete information about yourself as requested by the online registration form or as a user of a third-party site via which you use the Website.

You hereby grant us a non-exclusive, global, perpetual, irrevocable, royalty-free, sub-licensable right to exercise your copyright, publicity, and database rights in your information, in any media produced, invented, developed, or utilized in the future. Kwinashe.com has the right, in its sole discretion, to reject service, cancel accounts, or remove or edit content. You undertake to immediately alert Kwinashe.com of any unauthorized use of your account or any other security violation.

16. Product Description

Kwinashe makes every reasonable attempt to display the products for sale on its website Kwinashe.com appropriately. However, the colors we employ and your device's display and color capabilities will influence the colors you see on your screen. Kwinashe cannot guarantee that the color, texture, or detail of any product displayed on your screens will be accurate. Furthermore, Kwinashe makes no representation that the product description or other content is accurate, comprehensive, reliable, current, or error-free.

While Kwinashe makes every attempt to ensure that our products are appropriately described and priced, Kwinashe reserves the right to refuse the sale of any item that is believed to be priced incorrectly. Kwinashe has the right to cancel the sale and refund the entire transaction if a pricing error is detected after payment has been made. If a Kwinashe product is not as stated, your only option is to return it in unused condition.

17. Weight Variance

The weight or size of gold, diamonds, or other precious metal used to make jewelry items ordered by the customer may vary by 5% in the finished product. The discrepancy, if any, will be attributable to the handcrafted nature of the jewelry product.

The consumer understands and accepts that if they receive a product weighing more than the value paid for, they must bear the cost of any additional material (Gold, Diamond, or any precious metal). Kwinashe will reimburse the difference if the customer receives a product with a lower product weight than the value paid for.

18. Content You Submit

Kwinashe is free to use or distribute such donated content for any reason, with or without notice or compensation to you. Kwinashe is under no obligation to use the provided content or your inputs and may, at its sole discretion, remove any such content or submission at any time. Kwinashe maintains the right to terminate your access to online mediums anytime and for any reason.

You hereby indicate and acknowledge that you own or have the authorization to submit any such content and grant Kwinashe the rights outlined in this agreement.

19. Conflict-Free Diamond Policy

Kwinashe has a zero-tolerance policy against conflict diamonds. We exclusively buy diamonds from the largest and most respected suppliers, who proudly adhere to and enforce the highest standards. All diamonds supplied by Kwinashe are purchased from authorized sources and are conflict-free.

20. No Unlawful or Prohibited Use

You hereby agree and warrant not to upload, post or otherwise transmit via the online mediums any content that is harmful, misleading, offensive, harassing, defamatory, threatening, abusive, obscene, pornographic, vulgar, violent, libelous, racially, ethnically, religiously or otherwise objectionable; infringes any patent, trademark, trade secret, publicity right, privacy right, copyright or other intellectual property or any rights of any party; constitutes unauthorized disclosure of personal or confidential information; contains viruses, Trojan horses, worms, corrupted files or code, files and programs designed to impede or destroy the functionality of any computer hardware or software; or spyware and malware designed for phishing and to compromise the data security and integrity, and obtain sensitive personal or financial information.

You also agree not to use the Kwinashe.com website or online mediums to impersonate an employee or a representative of Kwinashe, its divisions and subsidiaries; obtain or attempt to obtain any information, materials or documents not purposely made available through the Kwinashe or online mediums through any means; misrepresent your identity or affiliation with a person or entity; send bulk mail, spam, "chain letters" and other unsolicited and unauthorized communication; violate any applicable local, state, national or international law; attempt to gain unauthorized access to any portion or feature of the Kwinashe website or any other services offered through the Kwinashe or any other system or networks connected to the Kwinashe, and/or other accounts not belonging to you, or violate security of any portion of the Kwinashe, by hacking, password mining or any other means; attempt to interfere with the proper working of the Kwinashe or any transaction being conducted on the Kwinashe or to restrict or inhibit any other user from accessing or using the Kwinashe, by means of hacking or defacing any portion of the Kwinashe.

21. Indemnity

You agree to defend Kwinashe and its directors, officers, affiliates, shareholders, employees, and agents from and against any claims, actions, or demands resulting from your use of the Kwinashe website or your violation of these Terms & Conditions or your violation of any law or the rights of a third party, including but not limited to breach of any warranties, representations, or under applicable law. This obligation to indemnify and hold Kwinashe harmless includes paying any reasonable legal and accounting fees. This clause will remain in effect even if these Terms & Conditions are terminated.

22. External Links and Linking

Links to websites run by independent third parties not associated with Kwinashe may be found on the website. Including such third-party websites does not imply Kwinashe support for them. Kwinashe is not liable for the accuracy or content of any other websites or off-site pages linked to any platforms since it has not vetted all the information on the linked websites. You do so at your own risk if you decide to click on any links to third-party websites or pages. Kwinashe does not permit linking to any of its platforms from a third-party platform without prior written consent.

23. Copyright & Trademark

Without the prior written consent of Kwinashe or the relevant trademark holder, no portion or all of Kwinashe Jewellery, the Kwinashe logos, any product or service name, or any material or slogan contained on our website may be copied, reproduced, republished, posted, uploaded, communicated, or distributed. It is forbidden to utilize Kwinashe or any other Kwinashe trademarks in meta tags or other content without first getting written consent. Any further trademarks, product names, logos, or names of Kwinashe jewelry that are featured on our website belong to their respective owners.

24. Modification

Kwinashe may change, modify, add to, or remove parts of these Terms & Conditions at any time at its sole discretion. Please periodically check this page for updates. You acknowledge and agree that the most recent version of these Terms & Conditions shall always apply to your use of the Kwinashe.com website. Kwinashe makes no claims that the information on any of its websites is suitable or accessible for use elsewhere.

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