At Kwinashe, every diamond and jewelry piece is created with exceptional care and inspected under stringent quality standards before it reaches you. Due to the exclusive and high-value nature of our products, we maintain a No-Return Policy. However, in the rare event that an incorrect product is delivered, we provide a structured process for verification and return. This policy ensures transparency and fairness while protecting both our valued clients and the integrity of our brand
A return request will only be considered under the following condition:
• An incorrect product has been delivered (different from the confirmed order).• The customer must provide a clear unboxing video or high-resolution images of the parcel at the time of opening.
• The issue must be reported to our Client Care team within 24 hours of delivery.
• The product must remain unused, unworn, and in its original packaging, along with any certificates or documents provided.
No other reasons such as change of preference, incorrect size, or buyer’s remorse will qualify for return.
To uphold quality and exclusivity, the following are strictly non-returnable:
If you believe you have received an incorrect product, please follow these steps:
• Email: info@kwinashe.com
• Phone: 9909323235
Report the issue within 24 hours of receiving your order.
• Submit the required unboxing video or images.
• Our Quality Assurance team will review your request.
• The product must be repacked securely in its original packaging, including invoice and certification (if applicable).
• Once received, the product will undergo a thorough quality check.
o Upon successful verification, we will replace the product with the correct item at no additional cost.
As we follow a No-Refund Policy, refunds are not provided under any circumstances.
• If a return claim is approved (wrong product delivered), a replacement will be issued.
• Refunds will only be considered if the exact replacement is unavailable, at the sole discretion of Kwinashe.
• Orders may be cancelled within 24 hours of placement for a full refund.
• Once an order has been shipped, cancellations are not possible.
• Return requests will follow the same conditions as above.
• Customers will be responsible for international return shipping costs, customs duties, and taxes, unless the error is on our side.
• Refunds (if applicable) will be processed in the original payment currency, subject to exchange rate variations.
• Kwinashe is not liable for loss or damage caused during return shipping due to improper packaging. We recommend using a secure, trackable courier service.
• This policy may be updated periodically to reflect changes in compliance and business operations. Please review this page regularly for updates.
• By placing an order with Kwinashe, you acknowledge and agree to our Return & Refund Policy.
Email :info@kwinashe.com
Contact Number :9909323235
Kwinashe HQ :306, New DTC-A, Above Reliance Mart, Near Bhavani Mandir , Mahidharpura,
