1. Information We Collect

We may collect the following categories of personal data when you interact with us:

• Identity & Contact Information: Name, email address, phone number, billing/shipping address.
• Payment Information: Processed securely through encrypted payment gateways (we never store full payment card details).
• Account Information: Login details, purchase history, wishlist, saved preferences.
• Device & Usage Data: IP address, browser type, operating system, pages visited, and session data.
• Marketing Preferences: Newsletter subscriptions, promotional offers, and communication choices.

2. How We Use Your Information

Your personal data is used strictly for legitimate business purposes, including:

• Processing and delivering your orders
• Personalizing your shopping experience
• Enhancing website security, performance, and user experience
• Sending you updates, promotions, and offers (only with your consent)
• Fulfilling legal obligations and preventing fraudulent activity

3. Sharing & Disclosure of Data

We respect your privacy and do not sell your personal information. Data may only be shared with:

• Trusted Service Providers: Payment processors, logistics partners, and IT support vendors.
• Legal Authorities: When required to comply with applicable law, regulation, or court order.
• Business Transactions: In case of mergers, acquisitions, or restructuring, your data may be transferred to the new entity.

4. International Data Transfers

As a global brand, we may process and store your information outside your country of residence. For customers in the European Union, we ensure safeguards such as Standard Contractual Clauses (SCCs) to comply with GDPR.

5. Data Retention

We retain your personal data only as long as necessary to:

• Provide services and complete transactions
• Comply with legal, tax, and regulatory obligations
• Resolve disputes and enforce agreements

Once no longer required, your data will be securely deleted or anonymized.

6. Your Rights & Choices

Depending on your jurisdiction, you may have the following rights:

• Access & Correction: Request access to your personal data and update inaccuracies.
• Right to Deletion: Ask us to erase your data, subject to legal obligations.
• Opt-Out: Unsubscribe from marketing communications anytime.
• Restrict Processing: Limit how your data is used in certain situations.
• Data Portability: Request a copy of your data in a portable format.

📩 To exercise your rights, contact us at privacy@kwinashe.com.

7. Security of Your Data

We implement industry-standard measures including SSL encryption, firewalls, access restrictions, and regular audits to protect your personal data. While we strive for complete security, no method of transmission over the internet is 100% secure.

8. Cookies & Tracking Technologies

Kwinashe uses cookies and similar technologies to:

• Enhance your shopping experience
• Remember preferences and login sessions
• Analyze website traffic and improve performance

You can manage or disable cookies in your browser settings, but some features may not function properly without them.

9. Children's Privacy

Our services are intended for individuals 18 years and older. We do not knowingly collect data from children. If we become aware of such collection, we will delete the data promptly.

10. Governing Law & Dispute Resolution

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising out of this policy shall be subject to the exclusive jurisdiction of the courts of Surat, Gujarat, India, without affecting your rights under applicable international consumer laws.

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or regulatory requirements. The last update date will be displayed at the top of this page. We encourage you to review this policy regularly.

12. Contact Information

For questions, concerns, or data-related requests, please reach out to us:

Thank you for trusting Kwinashe — where transparency, trust, and timeless elegance define everything we do.